What is Graphic Design on Demand?
- Graphic Design on Demand is an innovative new process that removes all the barriers to “Getting Sh*t Done”, enabling us to deliver on what our clients need when they need it. Think of our Graphic Design on Demand service as a magic box, where you put instructions in and award worth designs come out. It’s that simple.
Is it really unlimited?
- Yes, it really is unlimited, which means there are no limits to the number of requests or revisions that you ask for. However, keep in mind we are still human and it does take time to complete each request. So, if you do happen to put in 10 requests in today, it doesn't necessarily mean that we are going to be able to complete them all right away.
What exactly can I request?
- Our designers are very versatile – if you can describe it, we can design it. The majority of the requests that we see are the usual standard marketing materials, logos, social media graphics, newsletters, brochures, signs, business cards, packaging design, presentation graphics, photo editing – all the usual stuff. But we're also available to help with less conventional design requests, like your company’s softball jerseys, custom Christmas cards, or decals for the company vehicles. If you can describe it, we can design it.
Who is DarkRoast Design for?
DarkRoast Design built this service specifically around the needs of internal marketing managers and marketing teams inside small and medium-sized enterprise.
If you're in charge of your company’s marketing efforts, and the person who is ultimately responsible for getting stuff done so that your company’s marketing engines keep running, then this is for you. The reason why we work best with marketing managers is because someone in that position will typically already have a solid understanding of their company’s needs. They already have the strategy, the vision, the direction, and just need a creative outlet to actually get stuff done.
Who is DarkRoast Design NOT for?
If you’re a small business or self-employed and don’t have at least one person dedicated to managing your marketing efforts, then DarkRoast Design may not be a good fit for you.
Also, if you're looking for someone to actually help create and execute your strategy or feel like you need to work with someone in person, then you may be better served by working with a more traditional local marketing agency.
What is your average turnaround time?
- At DarkRoast Design, we offer virtually the same experience as having an in-house designer. And that means quick turnaround times. We can deliver the average small task in about 24–48 hours, and larger projects typically take about a week or two. And for urgent requests we can deliver same day if needed.
Can anyone sign up?
- Subscription to our service is technically by invitation only. We only work with companies where we find there is an obvious mutual fit. Our initial introductory call is intended to identity whether our service will be a good fit for your needs. If we identify a fit, you will be invited to participate in a free trial, which will serve as another opportunity for both of us to determine whether or not DarkRoast Design is a suitable long-term solution for you.
Are there any terms or contracts?
- No, there are no terms or contracts. You're free to cancel anytime. Our clients choose to work with us long term because they love our service and not because of any contractual obligations. Most of our clients have been with us for the long haul.
How am I billed?
- To sign up to our system you input your company’s credit card information and you will be billed at the beginning every period.
We have multiple companies – how would that work?
- Our rule of thumb is typically one plan for one brand. So, in most cases, if all of the companies or brands that you manage are active and have their own unique ongoing design needs, then they would each need to have their own monthly plan. However, there are some cases where we can make exceptions. If you're a marketing manager for a group of companies or a company that has multiple brands let us know and we may be to offer a solution more tailored to your needs.
What happens if I don't use it for a month?
- For as long as you’re signed up for the service you are still going to be billed at the beginning of every period. But keep in mind over the course of a couple of months to a year, the volume of work that you request from us is always going to fluctuate. So, yes, there could be some slow months. But there are also going to be some very busy months that makes up for those. And if you look at the amount of work overtime it will almost always average out at a level that still makes sense to your company financially.
Can you create PowerPoint or Word documents?
- We do not offer PowerPoint or Word document design. However, we can still help create any necessary graphics to allow you, or someone on your team, to generate your own professional-looking documents.
Do you deliver source files?
- By default, we do not typically provide source files. When we deliver finished designs, they will typically be in PDF, JPEG, or PNG (whatever the most appropriate format). However, if for a particular reason you do require source files for a project just let us know when you create the request and we can provide those when the project is completed.
Do you only work with “marketing people”?
- No. We do use the term “marketing people” a lot, as that is typically the type of person within our client companies that we work with most often. However, even if you don't have the term "marketing" in your job ask, that doesn't mean that DarkRoast Design won’t be a good fit for your needs. When we say “marketing people”, we're referring to anyone internal to an organization that is involved in the marketing effort in some capacity. You could be a business development or sales manager, or just someone who wears multiple hats at a company and one of those hats happens to be marketing. In any case, this is still very much for you as well.
Do you work with other agencies or provide white label service?
- We do not work with other design or marketing agencies. We also do not offer any re-sell or white-label service. Our core focus is on servicing the needs of our client brands exclusively.
