Frequently asked questions

No. There are no terms or contracts. We operate on month-to-month subscriptions, and you can start and stop anytime. 

Yes. You'll work with the same designer on all of your projects. Like with an in-house designer, you'll work with the same person every day and build a relationship with them over time. And your designer will become increasingly familiar with your brand, which will start to make completing projects super easy.

All of our designers are full-time in-house Sr. designers in Canada. Our designers work remotely across the country and are available in all North American time zones.
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We don't use freelancers or contractors.

Then we'll assign you a new one. But this rarely happens. We only hire top 1% talent, and we're confident you would enjoy working with just about anyone from our team. However, if for any reason your initial designer is not a good fit, we'll swap out your designer for someone who you feel is a better fit

Yes, it is unlimited, which means there are no limits to the number of requests or revisions. However, remember that we are still human, and it takes time to complete each request.
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So, if you do happen to put in 10 requests today, it doesn't necessarily mean that we will be able to complete them all right away. 
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But it does, however, mean that we will complete all of them in a timely manner, and there will be no fluctuation in cost :) 

Our designers are very versatile – if you can describe it, we can design it. The majority of the requests that we see are the usual standard marketing assets like sell sheets, social media content, web banners, photo editing, packaging updates, etc. But we're also available to help with less conventional design requests, like your company's soccer jerseys, custom Christmas cards, NFTS, and more. If you can describe it, we can design it. 

We know that the value for you is contingent on setting you up with a designer you will enjoy working with. So, how we ensure that fit is with a 7-day free trial.
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You pick a couple of small test projects, and we'll set you up with a designer and jump right in to see how it goes.
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No cost, no commitment, and no credit card required. 
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If you would like to give the free trial a shot, you can sign up here. 

We typically do not work with agencies or freelancers. We primarily work directly with end-user CPG & DTC brands that intend to use our service for themselves. 
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Or policy is "one plan for one brand." So, agencies looking to service multiple brands would require multiple subscriptions. And we know that financially that does not always work.

Yes, we can provide source files if you need them. We do not provide source files by default, so if you would like your designer to deliver source files / working files upon completion of a project, you will have to ask for those.

Motion and video work is not included in our core subscription, but we have an in-house Motion Specialist Team that is available to work on motion graphics and video projects for your brand at an hourly rate. You can check out pricing here. Your main DarkRoast Designer will lead the project with your collaboration